Privacy Policy

Zen Dentistry's Commitment to Your Privacy

At Zen Dentistry, we understand the importance of protecting your personal information. As our valued patient, your privacy is of the utmost concern to us. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when engaging with our dental practice.

Introduction

This privacy policy provides information to you, our patient, on how your personal information (which includes your health information) is collected and used within Zen Dentistry, and the circumstances in which we may share it with third parties.

Why and when your consent is necessary

When you register as a patient of Zen Dentistry, you provide consent for our dental practitioners and practice staff to access and use your personal information so they can provide you with the best possible dental care. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you, unless obtaining your consent is not practical or reasonable, and an exception under the Privacy Act 1988 (Cth) applies.

Why do we collect, use, hold and share your personal information?

Our practice needs to collect your personal information to provide dental services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your dental health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g. staff training).

What personal information do we collect?

The information we will collect about you includes:

Names, date of birth, addresses, contact details (telephone, email), family contact information
Details of your oral health condition and the treatments and services you have received
Details of your general health (medications, allergies, medical conditions) and medical history that may impact your dental treatment
Private health insurance information
Medicare number (where available) for identification and claiming purposes
Information regarding other funding sources, where relevant (e.g. Child Dental Benefits Schedule, Department of Veterans' Affairs)
Information on workers' compensation, motor vehicle and other accident claims, where relevant
Healthcare identifiers, where relevant

Names, date of birth, addresses, contact details (telephone, email), family contact information
Details of your oral health condition and the treatments and services you have received
Details of your general health (medications, allergies, medical conditions) and medical history that may impact your dental treatment
Private health insurance information
Medicare number (where available) for identification and claiming purposes
Information regarding other funding sources, where relevant (e.g. Child Dental Benefits Schedule, Department of Veterans' Affairs)
Information on workers' compensation, motor vehicle and other accident claims, where relevant
Healthcare identifiers, where relevant

How do we collect your personal information?

Our practice collects your personal information in several ways:

During your initial registration and first appointment
During the course of providing dental services
Through your communication with us via phone, email, our website, or social media
From other healthcare providers, with your consent
From your health fund, Medicare, or the Department of Veterans' Affairs (as necessary)

During your initial registration and first appointment
During the course of providing dental services
Through your communication with us via phone, email, our website, or social media
From other healthcare providers, with your consent
From your health fund, Medicare, or the Department of Veterans' Affairs (as necessary)

Dealing with us anonymously

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorized by law to only deal with identified individuals.

How do we store and protect your personal information?

Your personal information is stored in both electronic and physical formats:

Electronic records in our secure practice management system
Digital radiographs and photographs
Physical documents in secure filing systems

Electronic records in our secure practice management system
Digital radiographs and photographs
Physical documents in secure filing systems

We protect your information through:

Password protection on all electronic systems
Secure, locked storage for physical records
Staff confidentiality agreements
Regular security updates and backups
Restricted access to authorized personnel only

Password protection on all electronic systems
Secure, locked storage for physical records
Staff confidentiality agreements
Regular security updates and backups
Restricted access to authorized personnel only

When do we share your personal information?

We may share your personal information:

With other healthcare providers involved in your care
With your health fund, Medicare, or DVA for payment purposes
When required by law (such as court orders)
In emergency situations to prevent serious threats to health or safety
With practice management software providers (who are bound by privacy laws)

With other healthcare providers involved in your care
With your health fund, Medicare, or DVA for payment purposes
When required by law (such as court orders)
In emergency situations to prevent serious threats to health or safety
With practice management software providers (who are bound by privacy laws)

We will not share your personal information outside Australia without your consent, and we will not use your information for marketing purposes without your express consent.

How can you access or correct your information?

You can request access to your dental records by emailing info@zendentistry.com.au. We will respond to your request within 30 days. A reasonable fee may apply to cover administrative costs. To update or correct your information, please contact our practice in writing or speak with our staff during your next visit.

Privacy complaints

If you have concerns about your privacy, please contact our Privacy Officer:

Email: info@zendentistry.com.au
Phone: +61 862 856 084
Address: 12 Erade Dr, Piara Waters WA 6112, Australia.

We will respond to complaints within 30 days. If you're unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

Website Privacy

Our website uses standard analytics tools to collect anonymous data about visitors. We use this information to improve our services. Any personal information submitted through our website forms is protected by encryption and handled according to this privacy policy.

Policy updates

This privacy policy is reviewed annually and was last updated on October 22, 2024. We will notify patients of any significant changes through notices in our practice and on our website.

ZEN Dentistry

Re-Defining Dental Experience

12 Erade Dr, Piara Waters WA 6112, Australia

+61 862 856 084

info@zendentistry.com.au

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Our Dentist

Dr. Latheefa Machinchery (OHT)